Kerzner Remodeling and Construction - FAQs
This sampling of Frequently asked questions should help you with additional information when selecting a contractor for your project. If you have a question that is not answered here please call or e-mail Nick Kerzner nick@kerznerinc.com or 1-800-755-5502. Nick has been in the remodeling business for over 20 years has, a NARI CKBR, CR certification, and personally answers all questions e-mailed.
FAQ's
What should we consider when choosing a contractor?
There are many considerations. One, how long has the contractor been in business? Remodeling is a craft that is developed in the field so it stands to reason that longevity and experience run hand in hand. Two, What affiliations does the contractor consider important? NARI, The MBA and the Better Business Bureau are all organizations that place your potential contractor under additional scrutiny. Three, What do customers say about the contractor? Although it would seem ridiculous to assume that any references given by a potential contractor would be negative, one can find out during conversation issues to be discussed with the contractor. For instance a customer may be happy with the final project, however completion dates were not met. This may not have been an issue with the person you talked with, but raises a concern with you. Last, Trust your gut! When you talk with the contractor is he concerned with you and your project or is he interested in closing the deal.
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I've been told to get at least 3 estimates, what do you suggest?
I suggest that you proceed with a project when YOU feel comfortable, whether that's on the first estimate or the 15th. The three-estimate thing is as old as the Vatican. I do believe it to be good practice when buying solid apples to apples products like a car. Because once you've chosen the model, you can negotiate the best price between many dealers and the car is exactly the same. When it comes to remodeling, experienced contractors know they MUST be competitive, but also know whom their competition is. A contractor with many years experience need not compete with the neighborhood handyman. Again, remodeling is a craft much like medicine is a practice, so my opinion is that experience and longevity must be balanced against price.
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How do I determine budget for a given project?
Determine what you want to achieve with your project, more room, updated look, or better use of space. What's the goal? Then talk with a contractor. Nail down the project as best you can then ask, how much? Keep in mind the more specific you are the closer a professional can estimate.
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What is the difference between a design / build firm and a remodeler?
Typically a design / build firm will create a plan for your project. After a discussion indicating primary goals of a project, a designer will sit down and create a plan utilizing principles of design that not only meet the goals set forth, but make considerations as to the feasibility, budget and utility. A remodeler may do a excellent job of the physical project, yet miss key issues. One example comes to mind. A homeowner had a large Victorian in which he wanted to finish out an attic. He hired a contractor to complete the work and the result was a stunning room. However the contractor failed to properly plan the clearances necessary to move furniture into the room and the chimney made it impossible to pass with large cabinets and sofas. The chimney could not be removed, but a proper design would have included a window large enough to facilitate these items and the homeowner would have been made aware of this concession.
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We've been considering a project, but are afraid we might be disappointed, what if we don't like it?
You're in trouble! Unless your contractor does sloppy work , there's no recourse for poor design. The good news is you can avoid this possibility. A professional designer should be able to show you a virtual design before the project is even started. (see our virtual)
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I've talked with friends that have done remodeling; they said there's always extra costs, is this true?
This is a difficult question because each situation is different. First understand that cost overruns happen for a number of reasons, changes made by the customer can add additional costs. As a project progresses it becomes easier to visualize the end result, many times changes in product or design present themselves in these phases. A seasoned contractor is less likely to miss potential problems in design and should present a wide array of product choices in the initial phases of planning. Secondly even the best contractor cannot see through walls. A remodeling contractor is obligated to correct among other issues incorrect wiring, plumbing and framing. It is my opinion that a homeowner is wise to set aside 5 to 7% of the job cost should these issues arise. Lastly, You cannot eliminate the chance of cost overruns, however I refer back to experience. You should feel confident that the contractor you choose has covered all phases of the project and documents the same.
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What about insurance? Permits?
Ask your contractor to produce certificates of insurance for EVERYONE who will be involved in the project. In many cases plumbing and electrical are done by subcontractors, who should be insured. Contractor's liability and workman's compensation are important insurances. A contractor without proper insurance may offer a better price, but there is a tremendous risk involved. As far as permits, an experienced contractor will know which permits you will need. Never accept a suggestion against permits, it is illegal and opens up a myriad of other nightmares. Permits and inspections give you additional insurance that the job is done correctly. Your local inspector has completed hours and hours of continuing education and field experience that will always prove helpful in your best interest.
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What are certifications?
Certifications typically are given for continuing education in a given industry. Most certifications as well as continuing education in the building trades are voluntary, So an individual who has certifications is spending additional time and money to become better educated in his field of expertise. NARI, MBA and NKBA all offer certifications for our trade.
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Why should we choose Kerzner?
At Kerzner we strive to keep our customers satisfied. In business since 1966, we enjoy hundreds of kind words from satisfied customers. We are proud members of NARI, the MBA and BBB. We have certified designers on staff. I think our most valuable asset is our sincere passion for our work. We enjoy what we do.
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What is a virtual design?
A virtual design is a series of visual plans and pictures that show nearly every aspect of a project. A good plan is done to scale through computer aided design or cad. It will show measurements of rooms, windows and all other components of your project. Flooring, wall coverings, and even furniture can be placed in rooms to show traffic patterns, utility and interior design elements. Virtual plans help nail down product and materials selections minimizing cost overruns. It is my opinion that the virtual plan is the most important component of the design phase of a project.
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